Create systems and processes that are scalable and that support our ability to perform with consistency. Strong and clear processes are the foundation of our effectiveness.

While we effort is important, our clients expect results. Follow-up on everything and take responsibility to ensure that tasks get completed. Set high goals, use measurements to track your progress, and hold yourself accountable for achieving those results.

Respond to questions and concerns quickly, whether it’s in person, on the phone, or by e-mail. This includes simply acknowledging that we got the question and we’re “on it,” as well as keeping those involved continuously updated on the status of outstanding issues.

Be a lifelong learner. Take advantage of every opportunity to gain more knowledge, to increase your skills, and to become a greater subject matter expert. Regularly re-evaluate every aspect of your work to find ways to improve. “Because we’ve always done it that way” is not a reason to continue doing it. Don’t be satisfied with the status quo.

Understand your clients’ and coworkers’ world. Know their challenges and frustrations. See things from their perspective. The better you understand them, the more effectively you can anticipate and meet their needs.

Do what you say you’re going to do, when you say you’re going to do it. This includes being on time for all phone calls, appointments, meetings, and promises. If a commitment can’t be fulfilled, notify others early and agree on a new deliverable to be honored.

Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don’t make the same mistake twice. Get smarter with every mistake. Learn from every experience.

Get to know our clients, industry partners, and your coworkers on a personal level. Seek to understand what’s important to others and find out what you can do to have an impact on them and their families. Be bold and build strong, meaningful, and lasting connections through warmth, creativity, and sensitivity. Relationships built the foundation our business and our future will be determined by the value we deliver to others.

Work from the assumption that people are good, fair, honest, and that the intent behind their actions are positive. Set aside your own judgements and preconceived notions. We all expect the benefit of the doubt – make sure to give it to others.

This past week, I was looking through some old photos on my phone when some pictures of my family during Thanksgiving suddenly struck me and made me think about the importance of meaningful appreciation. Coincidence? I don’t think so.